Fabric Care

 

100% Cottons are machine washable with cool water and can be tumbled dry on low. A light iron if needed can be used.

 

Poly Cotton Blends are machine washable with cool water and can be tumbled dry on low. A light iron if needed can be used. Poly Cotton blends may be damaged by a hot iron - PLEASE take care.

 

We do NOT recommend ironing directly over embroidered monograms, appliqués, ribbons or other fancy trims.  Iron from the reverse, or place a clean cloth over top of the design or ribbon.

 

As with any fine garment, our preferred method of care is a gentle machine wash, and hanging the garment to dry. This will prolong the life of the garment so that it may be passed on from child to child over the years

 

Most fabrics are NOT preshrunk, so please expect some shrinkage, especially of 100% cotton fabrics.

 

Returns

 

Our garments are well-made, and we stand behind the quality of the workmanship.

 

Manufacturing defects are returnable within 10 business days of receipt. If during that time you discover a manufacturing defect, please provide detailed information to  info@kikicollection.com then return the product to

 

The Kiki Collection

Returns Department

4106 Park Avenue

Richmond, VA 23221

 

Returns are made in the form of an exchange or store credit. This will be issued upon receipt of the item.

 

It is the customer's responsibility to ensure all personalization information is correct. Refunds/replacements will NOT be given for customer errors in monogramming.

 

All monogram information should be entered in the order First Name Initial, Middle Name Initial and Last Name Initial. The Kiki Collection will order them correctly to match the customer's chosen monogram orientation. If we fail to order them correctly, we will of course be happy to correct our mistake! Please read over your order carefully prior to submitting it - your garment is created just for you!

Mailing List and Privacy

 

 

Customer information is solely for the purpose of conducting transactions at The Kiki Collection and for notifying our customers of exciting new products and sales. The information is NEVER shared with anyone outside of The Kiki Collection.

 

You will never receive more than 2 emails a month from our marketing department, unless responding on order questions/information. To unsubscribe to the mailing list at any time, please send an email to info@kikicollection.com from the email you wish to unsubscribe, with the subject "unsubscribe". We will do so as soon as possible!

 

 

 

Mailing List and Privacy

 

 

Supporting local talent is one of our aims! All custom made clothing is produced by hand in Virginia just for you! Many of the fabrics are made in the USA, however, we do purchase the best fabric we can (such as our featherwale corduroy imported from England.)

 

This excludes some of our cotton interlock products. We strive to find the best - from wherever they are made. (However, they are still monogrammed and appliqued here!)

 

We hope you will enjoy our products!